This privacy policy explains what personal information we collect when you visit INTSILO.COM or contact us, why we collect that data and how we use it.

Who we are

The Intsilo website address is INTSILO.COM and is owned by Intsilo Ltd, a limited liability company registered in England and Wales. Our company number is 12864361 and our Data Protection Register number is ZA930979.

Intsilo Ltd operates two websites: INTSILO.COM and PORTAL.INTSILO.COM. This privacy policy relates to our use of personal data at INTSILO.COM. There is a separate privacy policy for PORTAL.INTSILO.COM.

How to contact us

If you have any questions, requests or complaints about our data privacy or cookies policy please contact us by email at INFO@INTSILO.COM.

Details of the personal data we collect and how we use it

When you visit our website we may capture the following personal information (depending on which features you use):

Contact Us details

We record the following information in our database if you send us a message using the Contact Us form:

  • name
  • email address
  • company name
  • message

We use this data to contact you and respond to your message. This information is stored in our database for up to 1 year. We do not use personal data submitted from the Contact Us page for marketing. Intsilo staff can vew the details you submit via the Contact Us form.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are your consent. You can remove your consent at any time by contacting INFO@INTSILO.COM. You have the legal right to ask us to delete your data and a right to ask for a copy of your data in a portable format.

Billing details

  • name
  • email address
  • postal address
  • company name (optional)
  • phone number (optional)

We use this data to fulfill your order, to allow us to contact you in relation to your order and to allow understand who and where our customers are in order to improve and develop our business.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

  • contractural obligation
  • legitimate interest.

We retain billing details indefinitely. You can view and edit your billing information at any time by logging in at https://intsilo.com/my-account. Intsilo staff can also see and edit your data. Under the UK GDPR regulations you have the right to ask us to delete your data and a right to ask for a copy of your data in a portable format.

reCAPTCHA

We use the hCaptcha anti-bot service on The Contact Us page to check whether the data entered has been entered by a human or by an automated program. This service is provided by Intuition Machines, Inc., a Delaware US Corporation (“IMI”). To do this, hCaptcha analyzes the behavior of visitor based on various characteristics. This analysis starts automatically as soon as you visit the Contact Us page. For the analysis, hCaptcha evaluates various information (e.g. IP address, how long you are on the page, and mouse movements). The data collected during the analysis will be forwarded to IMI. The lawful basis we rely on for this data processing is legitimate interest: we need to protect our site from abusive automated crawling and spam. IMI acts as a “data processor” acting on our behalf. For more information about hCaptcha and IMI’s privacy policy and terms of use, please visit https://www.hcaptcha.com/privacy and https://www.hcaptcha.com/terms.

Who we share your data with

When you make a purchase we share your billing details with Stripe, our payment processor. Stripe may transfer your data outside the EU in order to process payment. Details of the Stripe privacy policy are here: https://stripe.com/gb/privacy.

hCaptcha transfer the behavioural data captured while you visit pages protected by reCAPTCHA to their servers in the USA.

Where we transfer your data

If you opted in to receive marketing information from us, then we add your name and email address to our mailing list hosted by Sendinblue, a digital marketing platform. You can withdraw your consent and have your personal data removed from our mailing list by clicking on the Unsubscribe link at the bottom of any of our promotional emails or by contacting info@intsilo.com. The Sendinblue servers are located within the EU. A copy of their privacy policy can be viewed here: https://www.sendinblue.com/legal/privacypolicy.

Cookies

Like many websites, we use cookies to provide some essential functionality and (with your consent) to gather analytics data. We find analytics data useful in helping us develop and improve our website and we value and appreciate your consent to our use of analytics cookies, should you choose to agree.

We use cookies for the following purposes:

  • To compile anonymous analytics data using Google Analytics. This data helps us to monitor technical performance of our website and gives us insights into areas of content to improve or expand. We only create these cookies if and when you have consented via the cookie consent facility on our website.
  • To record whether or not you have given your consent for us to use analytics cookies.
  • To manage the contents of the shopping cart.
  • To save login and personalisation information (when you log in to access your account details).
  • To process payments through our payment provider, Stripe.
  • To prevent bots and other malicious actors from gaining access to restricted areas of the website and/or using the website for fraudulent purposes (e.g. credit card fraud).

These are the specific cookies that may be used by Intsilo.com:

TypeNamePurposeDurationCategory
Google analyticsga
_gat
_gid
Website analytics2 years
24 hrs
1 minute
non-essential
Cookie consentCookieLawInfoConsent
viewed_cookie_policy
cookielawinfo-checkbox-necessary
cookielawinfo-checkbox-non-necessary
Managing and recording cookie consent1 yearessential
WordPresswordpress_logged_in_[hash]To indicate when you are logged in and who you arepersistentessential
wordpress_test_cookieTo check if cookies are enabledsessionessential
WooCommercewoocommerce_cart_hashHelps determine when cart contents/data changesessionessential
woocommerce_items_in_cartHelps determine when cart contents/data changesessionessential
wp_woocommerce_sessionHelps identify customer to retrieve cart data from db2 daysessential
Stripe__stripe_midFraud prevention1 yearessential
__stripe_sidFraud prevention30 minutesessential

These are the cookies used by the reCAPTCHA services we use:

DomainNamePurposeDurationCategory
hcaptcha.comr
session
hCaptcha reCAPTCHA on Contact Us page to prevent spam1 hour
12 hours
non-essential

All major browsers allow you to block cookies and delete those that have already been created on your computer, usually within the ‘Tools’ section of the browser. Browser tools also allow you to specify which cookies you will accept by type and/ or by website using an exception list e.g. you can block all cookies and then list the websites from which you will accept cookies.

You can withdraw consent for our use of analytics cookies at any time by adjusting your settings via the Cookie Consent tab at the bottom of the screen. If you withdraw (previously given) consent, any existing cookies set by Intsilo will remain on your computer until they either expire or you manually delete them. You can delete all or specific cookies using tools provided within your browser.

Some functions of the website may not function or function incorrectly if you delete or block essential cookies.

Third party links and embedded content

This privacy policy does not cover other websites that we may link to or may provide embedded content to INTSILO.COM.

Some pages and blog articles on this site may include embedded content (e.g. videos, images, articles, etc.) and/or links to other websites. Embedded content from other websites behaves in the exact same way as if you had visited the other website, including collection of personal data and use of cookies. These websites may also embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

If you click on a link to a web page outside the Intsio.com domain then the web page displayed will operate under the T&Cs and privacy policies of that website.

Your personal data rights

You can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal or security purposes.

To find out more about your personal data rights please visit the ICO website. If you wish to exercise any of your rights under the GDPR UK please contact info@intsilo.com.

Data location

Our website is hosted by IONOS1&1 on their servers in the UK and EU.

Updates to this policy

Updates to our privacy policy will be published here. This policy was reviewed and updated 1 April 2023.