These terms and conditions apply to all orders placed at intsilo.com (the Website). Placing an order constitutes your acceptance thereof. Delivery of the services by us constitutes acceptance of the ordy by us and the commencement of our contract to supply. Your contract for supply is with Intsilo Ltd of 17 Church Street, Harlaxton, Lincolnshire NG32 1HB. Your statutory rights are not affected by any of these terms.
We sell subscription-based access to a range of on-line training materials and tools aimed at small and micro-businesses in the UK. ‘Services’ means the online learning materials and tools advertised on the Website. Our Services are delivered via the Intsilo Learning Portal at portal.intsilo.com. All purchase made from the Website are for a specific duration and number of users.
We reserve the right to change or withdraw our Services at any time and are not liable to anyone for withdrawing our Services or for refusing to process an order.
The price of access to the Services is shown on the Website. Where the price is a recurring subscription fee, the Website will also specify the payment schedule. The price is exclusive of VAT. The total purchase price, including VAT and other charges, if any, will be displayed in your shopping cart prior to taking payment.
We reserve the right to periodically update our prices.
Payment will be taken at the time the order is placed via the Website. We accept payment by Visa, Mastercard and American Express debit and credit cards. We will confirm your order by email promptly after payment has been made.
We reserve the right to withdraw or change discount offers at any time. Where an offer is made in error, and an incorrect discount applied, we reserve the right to cancel any order and terminate any such offers.
As soon as we receive confirmation of payment from our payment provider, we will provide you with access to services purchased. Details of how to access our services and your unique access keys will be sent to you by email and also presented to you online directly after successful payment. In most cases, we will deliver access to the Services within minutes of purchase.
We will supply the Services with reasonable skill and care and to a reasonable standard. However, we do not guarantee that access will be uninterrupted or error-free. We may have to suspend the Services for maintenance, updates or improvements. If so, we will restore the Services as quickly as is reasonably possible. Whenever possible, we will provide advance warning of planned outages to users of the Intsilo Learning Portal environment.
Access to the Services is subject to the contract period specified on the Website at the time of purchase. Where the Services are offered as a recurring subscription then the contract is subject to an initial contract period as specified on the Website and shall continue thereafter on the same recurring contract period unless and until terminated in one of the ways set out below.
If you do not terminate this agreement before the next payment due date then we will automatically charge the then-applicable subscription fee using the payment method details held by us. If the payment is declined, then you must provide a new eligible payment method within 30 days or the subscription will be cancelled and access to the Services will be terminated.
You may terminate this agreement at any time for any reason by visiting intsilo.com/my-account and adjusting subscription settings. Any payment already paid will be non-refundable.
We may terminate this agreement at any time for any reason by giving you 7 days notice, and any payment due remains payable and, if already paid, will be refunded prorated.
We may also terminate this agreement or suspend some or all of the services immediately, giving you notice, if you breach any term of this agreement, and any payment due remains payable and, if already paid, will be non-refundable.
Right to Cancel
If you purchase from us as a consumer (as defined in section 2 of the Consumer Rights Act 2015) then you have the right to cancel your contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day of we provided you with access to our services.
To exercise the right to cancel, you must tell us that you want to cancel the contract in a clear statement either by email to or by using this cancellation form. We will acknowledge receipt of any cancellation by email without delay. To meet the cancellation deadline, you need to send notice of your desire to exercise of the right to cancel before the cancellation period has expired.
Your access to the Services will be terminated upon receipt of the notice of cancellation.
If the Services have not been accessed using the unique access codes we supplied to you, we will refund any fee already paid in full. Otherwise, we will provide a partial refund of any of the fee already paid based on the usage of the Services using your access codes. We will reimburse you any refund due within 14 days after you have told us that you want to cancel the contract. Reimbursement will be made using the same means of payment as used for the initial transaction.
Remedy for Breach
If the Services are found to be defective then the we will fix the Services promptly when notified by you of the defect within a reasonable time. If a defect makes the Service unusable or unavailable to you for a significant period of time then we will either refund any monies paid and terminate the contract or fix the defect and extend the length of time you are entitled to use the Services equivalent to the period of time during which you could not use the Service.
In the event of any query or complaint please quote your order number or email address used when placing your order. You can contact our support team by email or using the Contact Us form on the Website. We aim to answer all correspondence promptly. If your have a complaint then we aim to acknowledge your complaint within 2 working days and provide you with a likely timescale for resolving the problem and keep you advised on progress.
Limitation of Liability
We will not be held responsible for:
- losses that were not caused by any breach on on our part; or
- any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure); or
- any indirect or consequential losses that were not foreseeable to both us and you.
We will not be held responsible for any delay or failure to comply with our obligations under these Terms and Conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your legal right to have Services provided within a reasonable time or to receive a refund if Services ordered cannot be supplied within a reasonable time owing to a cause beyond our reasonable control.
Nothing in these Terms and Conditions limits or excludes our responsibility for fraudulent representations made by us or for death or personal injury caused by our negligence or wilful misconduct.
No waiver by us (whether express or implied) in enforcing any of our rights under this agreement shall prejudice our rights to do so in the future.
We will not liable for any delay or failure to perform any of our obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to acts of God, strikes, lock outs, accidents, war, fire or failure of any communications, telecommunications or computer system, and we will be entitled to a reasonable extension of our obligations.
If any term or provision of these Terms and Conditions is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction such provision shall be severed and the remainder of the provisions hereof shall continue in full force and effect as if these Terms and Conditions had been agreed with the invalid illegal or unenforceable provision eliminated.
Changes to Terms and Conditions
We may amend these Terms and Conditions from time to time but any such changes will not affect the existing Terms and Conditions accepted by you upon making a purchase. Any renewal of the Services will be subject to the our then current Terms and Conditions.
These Terms and Conditions shall be governed by and construed in accordance with the law of England and you hereby submit to the exclusive jurisdiction of the English courts.