1          Definitions

“Buyer” means the individual or organisation who buys or agrees to buy the Services from the Supplier;

“Consumer” shall have the meaning ascribed in section 2 of the Consumer Rights Act 2015;

“Contract” means the contract between the Supplier and the Buyer for the provision of Services incorporating these Terms and Conditions;

“Services” means provision of on-line training materials, tools and services that the Buyer agrees to buy from the Supplier;

“Supplier” means Intsilo Ltd of 17 Church Street, Harlaxton, Lincolnshire NG32 1HB that owns and operates Intsilo.com.

“Terms and Conditions” means the terms and conditions for the provision of Services set out in this agreement and any special terms and conditions agreed in writing by the Supplier;

“Website” means Intsilo.com and all subdomains.

2         Conditions

Nothing in these Terms and Conditions shall affect the Buyer’s statutory rights as a Consumer.

These Terms and Conditions shall apply to all contracts for the provision of Services by the Supplier to the Buyer and shall prevail over any other documentation or communication from the Buyer.

Any variation to these Terms and Conditions (including any special terms and conditions agreed between the parties) shall be inapplicable unless agreed in writing by the Supplier.

Any complaints should be addressed to the Supplier’s address stated in clause 1.5.

3          Ordering

All orders for Services shall be deemed to be an offer by the Buyer to purchase Services pursuant to these Terms and Conditions and are subject to acceptance by the Supplier. The Supplier may choose not to accept an order for any reason.

4          Price and Payment

The price of the Services shall be that stipulated on the Website. Where the price is a recurring subscription fee the Website will also specify the payment schedule. The price is inclusive of all charges.  

The total purchase price, including VAT and other charges, if any, will be displayed in the Buyer’s shopping cart prior to confirming the order.

After the order is received the Supplier shall confirm by email the details, description and price for the Services.

Payment of the price plus VAT, if applicable, must be made within 30 days.  Payment must be made without deduction or set-off.  

5        Performance

The Supplier shall begin to perform the Services within 2 working days of  receipt of payment or direct debit mandate. The Supplier is under a legal obligation to supply the Services in conformity with the Contract.

The Supplier shall perform the Services with reasonable skill and care and to a reasonable standard. However, where applicable, the Supplier does not guarantee that the Services will be uninterrupted or error-free. The Supplier may have to suspend the Services for repair, maintenance or improvement. If so, the Supplier will restore them as quickly as is reasonably possible.

The Services are subject to the contract period specified on the Website. Where the Services are offered as a recurring subscription then the contract is subject to an initial contract period as specified on the Website and shall continue thereafter on the same recurring contract period unless and until terminated in accordance with clauses 5.5, 5.6 or 5.7.    

If the Buyer does not terminate this agreement before the next Payment due date then the Seller will automatically charge the then-applicable subscription fee using the payment method details held by the Supplier.  If the Payment is declined, then the Buyer must provide a new eligible payment method within 30 days or the subscription will be cancelled and access to the Services will be terminated. 

Subject to clause 5.3, the Buyer may terminate this agreement at any time for any reason by visiting https://www.Intsilo.com/my-account and adjusting subscription settings.  Any payment already paid will be non-refundable.

The Supplier may terminate this agreement at any time for any reason by giving the Buyer 7 days written notice, and any payment due remains payable and, if already paid, will be refunded prorated.

The Supplier may terminate this agreement or suspend some or all of the Services immediately on written notice if the Buyer breaches any term of this agreement, and any payment due remains payable and, if already paid, will be non-refundable.

6         Rights of The Supplier

The Supplier reserves the right to periodically update prices on the Website, which cannot be guaranteed for any period of time. The Supplier shall make every effort to ensure prices are correct at the point at which the Buyer places an order.

The Supplier reserves the right to withdraw the Services from the Website at any time.

The Supplier shall not be liable to anyone for withdrawing the Services from the Website or for refusing to process an order.

7         14 Day Right of Withdrawal

The Buyer, if a Consumer, has the right to cancel the Contract within 14 days without giving any reason.

The cancellation period will expire after 14 days from the day of the conclusion of the contract.

To exercise the right to cancel,  the Buyer  must inform Intsilo.com of their decision to cancel this contract by a clear statement either by email to  or by using this cancellation form.

The Buyer will acknowledge receipt of any such cancellation notice by email without delay.

To meet the cancellation deadline, it is sufficient for the Buyer to  send notice of  their desire to exercise of the right to cancel before the cancellation period has expired.

If the Services have not been accessed by the Buyer or anyone authorized by the Buyer, the Seller will refund any fee already paid in full.  Otherwise, the Seller will provide a partial refund of any of the fee already paid based on the usage of the Services by the Buyer or anyone authorized by the Buyer.

The Seller will make the reimbursement without undue delay, and not later than 14 days after the day on which the Buyer is informed about the Seller’s decision to cancel the contract.

Reimbursement will be made using the same means of payment as used for the initial transaction unless expressly agreed otherwise.

The Buyer’s access to the Services will be terminated upon receipt of the notice of cancellation.

8         Remedy for Breach

The Supplier shall perform the Services with reasonable skill and care and to a reasonable standard. If the Services are found to be defective then the Supplier shall either repair, re-perform or replace the Services or refund any monies paid for the defective Services when notified by the Buyer of the defect within a reasonable time.

9         Limitation of Liability

The Supplier shall not be responsible for:

  • losses that were not caused by any breach on the part of the Supplier; or
  • any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure); or
  • any indirect or consequential losses that were not foreseeable to both the Buyer and the Supplier.

The Supplier shall not be held responsible for any delay or failure to comply with its obligations under these Terms and Conditions if the delay or failure arises from any cause which is beyond its reasonable control. This condition does not affect the Buyer’s legal right to have Services provided within a reasonable time or to receive a refund if Services ordered cannot be supplied within a reasonable time owing to a cause beyond the Supplier’s reasonable control.

Nothing in these Terms and Conditions limits or excludes the Supplier’s responsibility for fraudulent representations made by it or for death or personal injury caused by the Supplier’s negligence or wilful misconduct.

10         Waiver

No waiver by the Supplier (whether express or implied) in enforcing any of its rights under this agreement shall prejudice its rights to do so in the future.

11 Force Majeure

The Supplier shall not be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to acts of God, strikes, lock outs, accidents, war, fire or failure of any communications, telecommunications or computer system, and the Supplier shall be entitled to a reasonable extension of its obligations.

12 Severance

If any term or provision of these Terms and Conditions is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction such provision shall be severed and the remainder of the provisions hereof shall continue in full force and effect as if these Terms and Conditions had been agreed with the invalid illegal or unenforceable provision eliminated.

13 Changes to Terms and Conditions

The Supplier shall be entitled to alter these Terms and Conditions at any time but this right shall not affect the existing Terms and Conditions accepted by the Buyer upon making a purchase.

Any renewal of the Services will be subject to the Supplier’s then current Terms and Conditions.

14        Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the law of England and you hereby submit to the exclusive jurisdiction of the English courts.